Data processing agreement

When you use the LeadPulse app, your business is the controller of its customers’ data and WISERWIRES S.R.L. is the processor. The full agreement is accepted in the app before any data becomes visible in the panel; this page sets out the main obligations.

What we process

The data received by the connected channels (calls, WhatsApp messages, website chat conversations, social media messages and comments, Google reviews and the replies to them, forms): names, phone numbers, email addresses, the content of messages and calls, transcripts and bookings. We process it only to provide the service and only on your instructions.

Our obligations

• confidentiality for everyone who has access to the data;
• appropriate technical and organisational measures: encryption in transit, separation of data between customers, two-factor authentication, access logs;
• using only the subprocessors published on the subprocessors page, with prior notice of new ones;
• assistance with data subject requests and data protection impact assessments;
• notifying any personal data breach without undue delay;
• deleting or returning the data when the contract ends, including at AI and telephony providers.

The AI assistants

The assistants introduce themselves as AI assistants at the start of the conversation, answer only from the information you configure and hand the conversation to a person when needed. The data is not used to train models.

Questions

Write to us at contact@leadpulse.eu for a copy of the full agreement.